The procedure for user actions in case of an error about inaccessibility of a license

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In Windows OS:

 

  •        Make sure that the appropriate license has been purchased for the selected program and that it has not expired.
  •        For licenses using a USB key, it is necessary to check that the key is inserted into a working USB port and that it is detected by the system. For keys with a connection indication, the USB key must be lit.
  •        For licenses that use a USB key, it is necessary to check that the driver for working with the protection key is installed in the system. Start - Add/Remove Programs - Guardant Drivers (version 7).
  •        For a license of type the Fixed license, you must check that the license file c:\ProgramData\Panorama\panorama.lic is present on the computer.
  •        When using a virtual machine, make sure that the protection key is connected to it using the virtualization tools (for example, VirtualBox);
  •        Restart the program.

 

If after the above actions the license is unavailable, it is necessary to download the key diagnostic program https://gisinfo.ru/download/?id=105 and perform the check.

 

To check if the Guardant electronic key is working properly in Windows OS, the diagnostic utility grddiag.exe is used, which is designed to detect Guardant keys, check their status, and collect diagnostic information about the system in which they work. Based on the received data, the utility generates a report for the technical support service. After launching the utility, a list of all electronic keys found on this computer will be displayed in a window in a few seconds. To receive a report for technical support, you must click the «Full report» button, select the content of the received html page, save it into a text file or MS Word (you can make a screenshot) and send it to the technical support service panorama@gisinfo.ru.

 

In Linux OS:

 

  •        Make sure that the appropriate license has been purchased for the selected program and that it has not expired.
  •        For licenses using a USB key, it is necessary to check that the key is inserted into a working USB port and that it is detected by the system. For keys with a connection indication, the USB key must be lit.
  •        When using a virtual machine, make sure that the protection key is connected to it using the virtualization tools (for example, VirtualBox);
  •        For a license of type the Fixed license, you must check that the license file /var/Panorama/panorama.lic.
  •        Make sure that the udev rules file is present in the file system.

/etc/udev/rules.d/95-grdnt.rules

  • Check that the security key has been determined by the operating system using the lsusb command:

 

~$ lsusb
Bus 003 Device 004: ID 0a89:0008

 

In the output of the command there must be a device with the identifier: ID 0a89:0008

 

  • Check that the device file created for the electronic key has write permissions for the group:

 

~$ ls -l /dev/bus/usb/003/004 crw-rw-rw- 1 root root /dev/bus/usb/003/004

 

The bus number (003) and device number (004) are taken from the output of the lsusb command

 

  •        Restart the program.